登录并选择电池
使用自己的账户登录，选择已绑定的电池。新用户可先阅读安装及使用教程，完成采集设备的连接与授权。
Easy BMS Support
用户支持
查看电池状态、回看记录，或获取账户与通知方面的帮助。
开始使用
确认读数持续更新
查看最新采样时间，确认电量、温度和单体压差。读数停止更新时，先检查采集设备的供电、网络和连接。
回看记录并检查通知
在“记录”选择时间范围和曲线，在“告警”查看异常与恢复情况；通过“我的 → 通知自检”检查提醒设置。
下载与使用教程
详细安装和使用步骤集中在首页下载区，可按教程完成设备准备与连接。
常见问题
可以查看哪些信息？
你可以采集兼容保护板的电池读数，也可远程查看历史曲线、骑行与充电记录，以及告警和恢复状态。实时读数由已授权的独立采集设备上传；具体准备与连接步骤见首页使用教程。
首页提示“当前电池状态未知”怎么办？
这表示有效读数没有持续更新。检查采集设备的供电、网络和连接；最近一次读数仅供回看，不能据此判断电池目前正常、已经充满或已经停止充电。
折叠或展开后，如何继续查看？
窗口较窄时使用底部导航，展开到较宽窗口后使用侧边导航。切换窗口尺寸会保留当前导航页及已选择的记录条件；可继续查看原页面。
采集手机低电量时一定会通知吗？
仅在采集手机电量低于 50% 且未接电充电时提醒。服务收到充电心跳后会解除该告警；发送前也会检查充电状态，阻止尚未发送的旧提醒。已送达的系统通知可手动清除。
会员、取消续费与恢复购买如何处理？
在“我的 → 会员与订阅”查看权益、有效期及恢复购买。免费账户体验结束不会自动收费；付费订阅须在系统商店管理取消。删除账户或卸载不会取消续费。完整说明见用户协议。
告警出现了，为什么没有收到系统通知？
进入“我的 → 通知自检”，检查系统通知权限、本机注册、推送配置及静音状态，并发送测试通知。勿扰模式、网络或系统后台限制会影响显示。“推送服务已受理”只代表服务提交结果，实际送达需以手机显示通知为准。
应该如何设置告警阈值？
根据电池化学体系、厂家规格和探针位置确认适用阈值，再启用已配置规则。不要套用其他电池或模拟演示参数。软件阈值只用于生成提醒，不会改写保护板的保护参数；“我已查看”也不表示异常已恢复。
如何查看记录或导出数据？
在“记录”查看历史曲线和充电会话，打开会话查看报告。“我的 → 导出最近 24 小时数据”可生成 CSV，并通过系统分享功能保存或发送。报告中的电量和能量来自有效采样估算，不能替代计费电表。
如何删除账户及关联数据？
在“我的 → 删除账户与数据”确认删除。成功后会删除在线服务中的账户、电池档案及关联读数、充电记录、告警等数据，并使采集授权失效。操作不可撤销，建议先导出需要保留的数据。无法登录时，可发送邮件至 easy_bms@163.com 申请协助；我们会核实账户归属，不会要求提供密码。
反馈问题时请提供
- 手机型号、系统版本和 Easy BMS 版本。
- 保护板品牌、型号和固件版本（如知道）。
- 问题发生时间、操作步骤及错误提示。
- 必要的截图或经你确认可分享的诊断文件。
隐私和账户请求
如需查询、更正、导出或删除个人信息，请通过联系邮箱说明请求，并使用注册邮箱发送以便核实账户归属。
请勿发送密码、验证码、登录令牌或与问题无关的个人资料。截图和诊断文件发送前请检查内容。
阅读隐私政策 →Easy BMS 提供只读监控，不执行远程断电或修改保护板参数，不替代 BMS 本地保护，也不能保证发现所有电池异常。发现异常时，请优先确保人身安全，按电池、保护板和充电设备的说明处理；紧急情况请联系当地应急服务。
Easy BMS Support
How can we help?
Get help with battery readings, history, notifications and your account.
Getting started
Sign in and choose a battery
Sign in to your account and select a linked battery. New users can follow the installation and user guide to connect and authorize a collection device.
Check that readings update
Review the latest sample time, charge, temperature and cell delta. If updates stop, check power, connectivity and the connection on your collection device.
Review history and notifications
Choose a time range and metric in History, review events and recovery in Alerts, and use Account → Notification checks to review notification settings.
Downloads & user guide
Visit the download section on the home page for detailed installation, device preparation and connection steps.
Frequently asked questions
What information can I view?
Collect readings from a compatible BMS, or remotely view battery readings, historical curves, rides, charging sessions, alerts and recovery. Live readings are uploaded by a separately authorized collection device. See the home-page guide for setup.
Why is the current battery state unknown?
Valid readings have stopped updating. Check power, connectivity and the connection on your collection device. Previous readings cannot establish that the battery is currently normal, fully charged or no longer charging.
How do I continue after folding or unfolding?
Use bottom navigation in a narrow window and side navigation in a wider window. Resizing keeps the selected page and record controls so you can continue viewing.
When does the collection-phone low-battery alert notify me?
Only when the collection phone is below 50% and is not charging. A charging heartbeat resolves the alert, and a final charging check blocks queued reminders before submission. You can manually clear notifications already delivered by the system.
How do membership, cancellation and restoration work?
See Account → Membership & subscriptions for benefits, expiry and restoration. The account trial does not bill automatically. Cancel paid renewals in the system store; deleting an account or uninstalling does not cancel them. See the User Agreement for details.
Why did an in-app alert appear without a system notification?
Use Account → Notification checks to review permission, device registration, service configuration and mute settings, then send a test notification. Do Not Disturb, connectivity and background restrictions can affect display. Acceptance by a push service does not prove that a notification appeared on the phone.
How should I configure alert thresholds?
Confirm battery chemistry, manufacturer specifications and probe placement before enabling configured rules. Do not copy thresholds from another battery or a simulation. Software thresholds only generate alerts; they do not change BMS protection settings. Acknowledging an alert does not mean the condition has recovered.
How do I review or export history?
Open History for curves and charging sessions, then open a session report. Account → Export last 24 hours creates a CSV file for the system share sheet. Capacity and energy in reports are estimates from valid samples, not billing-meter readings.
How do I delete my account and its data?
Use Account → Delete account & data and confirm. Successful deletion removes the account, battery profiles and related readings, charging sessions and alerts from the live service, and invalidates collection authorizations. This cannot be undone; export anything you need first. If you cannot sign in, email easy_bms@163.com for assistance. We verify account ownership and do not ask for your password.
When reporting an issue
- Include your phone model, OS and app version.
- Include the BMS brand, model and firmware, if known.
- Describe when the issue occurred, the steps and error message.
- Share only screenshots or diagnostic files you have reviewed.
Privacy and account requests
To request access, correction, export or deletion, contact us with a description of your request. Using your registered email helps us verify account ownership.
Do not send passwords, verification codes, access tokens or unrelated personal information. Review screenshots and diagnostic files before sharing.
Read our privacy policy →Easy BMS is read-only. It does not remotely switch battery power, modify BMS protection settings, replace local BMS protection or guarantee detection of every issue. If an abnormal condition appears, prioritize personal safety and follow the equipment manufacturer’s instructions. Contact local emergency services in an emergency.